OUR VALUE ADD
National Catastrophe Response
This year AJ Grant Commercial Building (now branded Publiq Commercial) celebrate 30 years supporting the Insurance industry.
At the cornerstone of our capability and business “heart” is our dedication and demonstrated track record in rebuilding communities after catastrophic events.
We have serviced more than 20 declared CAT’s over the past decade in every state and territory across Australia, leveraging our National Capability and decades long expertise to lead from the front and show communities that we truly are, the builder that cares.
Over the past 30 years, we have demonstrated our commitment to continuously add more value for our clients.
Our aim is to be more than a builder of choice; we want to be a key partner and provide your organisation with the comfort that AJG will always go above and beyond to provide the absolute highest levels of service to your customers during their greatest time of need.
In 2021 we successfully achieved our AFSL, reflecting our corporate capability, governance and expertise within the Insurance Repair space.
Having an AFSL means the possibilities for our partnership are endless, including the option for AJG to manage a fully outsourced call centre and lodgement experience during CAT events (or BAU) ensuring less handover points for your Insured Customers and a more seamless customer experience.
Our investment into excellence is also reflected in our accreditation.
As a nationwide firm, we believe in only the best WHS, QMS and Environment Management systems and policies. In addition to being CM3 qualified, we have also achieved our ISO Certificate of Compliance for;
Occupational Health and Safety Management
Environmental Management System
Our Proprietary System
Adding to our Industry expertise is the data analytics and segmentation available to Publiq Commercial via our proprietary and custom built internal claims management system BuildPro.
Having collected data for 20 years via our system, we have a deep understanding and access to data and analytics specific to regions, incident types, and value bands that support a strong sense of claims cost management.
Our Diversity & Inclusion
Diversity is understanding and embracing our visible differences, inclusion is about ensuring we all have a seat at the table.
At Publiq Commercial we are mindfully evaluating our workplace to ensure we are driving the best service levels, engagement, workplace culture and financial performance through a richly diverse and truly inclusive workplace.
This is reflected in the diversity of our Senior Leadership team ; as well as our current recruitment strategies, training and frameworks.
Learning & Development
Our commitment to excellence also extends to our People and the investment we make into Learning & Development.
At Publiq Commercial, we use an external training platform, Safetrac to deliver a broad range of online compliance courses together with career skills courses to help develop our teams skills and knowledge.
Recently completed modules across our entire business include Whistleblowing, Bullying & Harassment and Modern Slavery.
Commencing March 2022 we begin a 6 month program of Leadership training centred on emotional intelligence and other key leadership traits.
WHS & Compliance
At Publiq Commercial we ensure a worksafe culture and compliance based on personal accountability at every level of the business. In addition to a dedicated WHS function we also have field officers who complete daily checks; our systems ensure compulsory steps are completed within our workflow that tracks and ensures compulsory prework safety checks and SWMS are completed.
To support our safety culture, we invest in whole of business training including the following modules:
- Code of Conduct
- General Insurance Code of Practice
- WHS/OHS – Employees First Response Training
- Working at Heights
- Fatigue Management
- Manual Handling
- Fire Safety
- General Evacuation
- WHS/OHS – Managers
- Whistleblower Policy
- Equal Employment Opportunity
- Anti-bullying & Anti-Harassment
- Diversity & Inclusion
- Managing your Mental Wellbeing
- Modern Slavery
- Cyber Security Awareness
- Social Media in the Workplace
- Cyber Security – Phishing
We bring together the right people for the job and actively cultivate a culturally and gender diverse workforce.